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service@domunext.com
+39 3935313425
Contact Information
service@domunext.com
+39 3935313425
FREQUENTLY ASKED QUESTIONS
     Is it harder to use a home automation system?
One of the most important characteristics of home automation is that it makes everything much easier and immediate. Just knowing a few technical details for use is enough and after that, it will only be a pleasure to make it work.
     Will my house consume more energy with a home automation system?
On the contrary! Home automation allows you to increase the energy efficiency of your home. This will allow you to monitor and significantly limit consumption.
     If I have a regular electrical system at home, can I install a home automation system?
What is the process? Yes, it is possible to convert a regular electrical system into a home automation system. The process starts with an assessment of the existing electrical system to determine if parts of the existing system can be used or if it needs to be completely replaced. Subsequently, an analysis of the customer's needs is carried out to determine which home automation features will be implemented in the system. Finally, the home automation system is installed, which includes the installation of home automation devices and programming of the system to enable intelligent management of electrical systems such as lighting, air conditioning, and appliances. DOMUNEXT, as an expert in home automation installation, can help assess the needs and options available for converting an existing system to a home automation system.
      What if the wifi goes out or doesn't work?
When there is an interruption of the Wi-Fi connection due to a power outage or other problem, the home automation system can send a notification to the owner to alert them of the interruption. Even if the Wi-Fi connection cannot be immediately restored, the home automation system can continue to operate normally, without the use of smartphones or other mobile devices. In any case, our technical support team can provide assistance to restore the Wi-Fi connection and the full operation of the home automation system.
      How do I proceed to have a home automation system installed by you?
You simply need to click on the "contact us" button found on this page and get in touch with us to request a free consultation. Due to the high volume of requests in the recent period, you will be put on a waiting list, usually, we contact clients after 1/2 weeks from the request (if you request it immediately, we will contact you within X). We will contact you and arrange a consultation where we will also provide a cost estimate and build a plan for the implementation of the system.
      What are the requirements for installing a home automation system?
They vary depending on the specific project. We always provide specific details during the site visit and meeting with the customer.
      What are the expected installation times for a home automation system?
Installation times vary depending on the specific project. We can provide a more accurate estimate after the site visit and collection of necessary information.
      What are the expected costs for installing a home automation system?
Installation costs vary depending on the project. For prices, we always provide a consultation where we provide an estimate.
      What are your quality standards for installation?
DOMUNEXT is committed to providing high-quality services to our customers. To ensure the highest quality of installation, we adopt the highest quality and safety standards in accordance with national and international regulations. In addition, our specialized technicians receive constant training and updates to stay up-to-date with the latest technologies and best practices in the industry. Finally, we use only high quality materials and devices from the best manufacturers on the market.
      What are the phases involved in installing a home automation system?
During the installation of a home automation system, DOMUNEXT follows a multi stage process to ensure the correct installation of the system and customer satisfaction. The phases involved in the installation of a home automation system include:
  • Evaluation of the existing electrical system to determine if it can be used or if it needs to be completely replaced.
  • Analysis of the customer's needs to determine which home automation features will be implemented in the system
  • Design of the electrical system to meet the customer's needs and ensure compatibility with the home automation system.
  • Installation of home automation devices and sensors.
  • Programming of the system to enable intelligent management of electrical systems such as lighting, air conditioning, and appliances.
  • Verification of the installation to ensure that the system functions correctly and meets the customer's needs.
  • Training of the customer on the use of the installed home automation system.
  • Provision of post-sales assistance to address any questions or issues the customer may have.
      Is it possible to use the system during installation?
During the installation of a home automation system, there may be some temporary power interruptions, but we will do our best to minimize the disturbance and limit any impact on the use of the system. In addition, during the design phase of the home automation system, we will take into account the customer's needs and requirements to ensure that the system can be used during installation as much as possible. In any case, we will do our best to minimize disturbances during installation and ensure that the system functions properly once installation is complete.
      What happens as soon as the installation of the home automation system is completed?
At the end of the installation, we will provide training to teach you how to use the system, verify its proper functioning, and deliver the relevant technical documentation.
      How can I set up and use the newly installed home automation system?
After installation, we guide customers on usage and also provide a user guide to have at hand, as well as telephone or email assistance for configurations and/or assistance.
      How can I request assistance in case of problems with the home automation system?
For problems or needs related to the home automation system, assistance can be requested through our customer service provided after installation.
      What guarantees are provided for the installed home automation system?
DOMUNEXT provides a 5-year warranty for the installed home automation system. In addition, the manufacturers of the devices and materials used provide their own warranties on the products. In case of malfunction or defect of the home automation system, the customer can contact our technical support team to request assistance. Our team will be available to assess the problem and provide assistance to resolve it. In addition, we also offer preventive maintenance services to ensure the maximum efficiency and durability of the home automation system.
      What are the costs of maintaining the home automation system?
The costs for maintaining the home automation system depend on the frequency and complexity of the maintenance required. Our system installed breakdown rate is 3%.
      How do I perform upgrades or changes to the installed home automation system?
To perform any upgrades or changes to the installed system, simply contact our customer service.
Need more information or want to ask specific questions? Do not hesitate to contact us.